From the calls I've received about your article today - you're ruffling a few feathers and waking people up. That's a good thing - Most people don't pay any attention to Long Term Care issues until they are in a crisis - and then it's an emergency and they don't always make great decisions. Looks like those providers who abused or neglected clients got shut down, as they should.
I'm looking forward to the next 2 installments of your article... I hope you'll be